Motorcycle Rental Terms & Conditions

1.1 The Renter shall ensure that the said vehicle is NOT:

• Used to transport goods in any illegal manner or in violation of customs regulations
• Used to propel or tow any vehicle or trailer
• Used in any motor racing event
• Driven by any person under the influence of alcohol or drugs
• Operated outside Hong Kong
• Operated by anyone other than the Renter

2.1 Hong Kong residents: must hold a Hong Kong Identity Card and a valid Hong Kong driving licence held for more than 5 years. If the licence does not show that it has been held for more than 5 years, separate proof is required. Minimum age 30.

2.2 Overseas customers: must hold a valid passport (showing the Hong Kong entry date and landing slip), a valid overseas driving licence held for more than 5 years (with an International Driving Permit if the licence is not in English), and proof of address. Minimum age 30.

3.1 No person driving the vehicle has any physical disability or any uncorrected defect of vision or hearing.

3.2 If the Renter has been convicted of any driving-related offence in the past 5 years, this must be declared to the company before pickup.

3.3 The Renter is responsible for inspecting the vehicle for damage (including scratches, dents and wear) at pickup. Any unreported damage found after return is chargeable to the Renter.

3.4 If the Renter fails to comply with any term of this agreement, the Renter may lose the benefit of the company's insurance and shall be liable for all accident and repair costs.

4.1 Rental fees, insurance excess and incidental charges are payable at the rates stated in this rental agreement. The Renter must present a credit card in their own name for a pre-authorization of the rental security deposit at pickup.

4.1.1 If the credit-card pre-authorization hold for the Damage & Misc Deposit cannot be completed, the Renter must pay the deposit by actual payment instead, and an additional handling fee of HK$100 applies.

4.2 The Renter must not use the vehicle for any illegal activity and must obey all traffic regulations.

4.2.1 The Renter bears all legal liability and traffic offences during the rental period.

4.2.2 On receipt of any offence notice (illegal parking, speeding, tunnel, traffic lights, etc.), the Renter must pay all related fines.

4.2.3 If a fine remains unpaid after 21 days and the company is notified by the Police, a handling fee of HK$200 per ticket is charged in addition to the original fine.

4.2.4 The security deposit will be temporarily withheld until the offence is confirmed settled. If the vehicle is towed for illegal parking, all costs are borne by the Renter.

4.4 The vehicle is supplied with a full tank of fuel and must be returned with a full tank. Returning the vehicle without a full tank incurs a flat penalty of HK$500 regardless of the shortfall.

4.6 If at pickup the Renter is found not to meet the requirements of Clause 2, the rental fee already paid is forfeited in full.

4.7 Cancellation: 6 or more days before pickup, a cancellation fee of 20% of the total rental applies; 2–5 days before pickup, 30%; less than 2 days before pickup (including the pickup day) or no-show, 50%. For bookings modified 2–5 days before pickup, the cancellation fee is floored at the tier applicable at the time of modification.

4.8 Late return is charged at HK$200 per hour until the vehicle is returned.

4.9 The security deposit and any insurance excess are refunded within 30 working days, less any outstanding charges.

To change your rental dates or bike, use the "Modify Booking" link in your confirmation email. The following policy applies:

• 6 or more days before pickup: free self-service change of rental dates / bike via the link in the confirmation email.
• 2–5 days before pickup: self-service changes are still available, but any later cancellation fee is floored at the tier applicable at the time of modification (i.e. modifying never lowers the cancellation fee).
• Less than 2 days before pickup: self-service changes are not available. You may submit a modification request for our approval, or contact us on WhatsApp +852 5961 4354.
• Up to 2 self-service modifications per booking; the new pickup date must be within 90 days.
• If the new rental total is higher, the difference is payable immediately; if lower, the difference is refunded to your original card (5–10 working days) after a fee charged per the cancellation policy percentage.

5.1 The Renter is treated as a third-party insured person under the motor insurance policy. Third-party death or injury is covered up to HK$100,000,000 and third-party property damage up to HK$500,000. In the event of accident, damage or theft, the Renter is liable for the applicable insurance excess. Theft or loss of personal belongings and personal accident are not covered.

5.1.1 An insurance upgrade (CDW) may be purchased at pickup to reduce the excess.

5.2 In the event of an accident, the Renter must:

• Call the company during business hours
• Notify the Police immediately, stating whether anyone is injured or whether the other party's fault needs to be established
• Obtain the names and addresses of all parties involved and any witnesses
• Not admit liability before discussing with the company
• Not abandon the vehicle
• Not arrange any repairs without the company's permission
• Complete the insurance claim form with a sketch of the incident
• Call the emergency service hotline for breakdowns outside business hours

6.1 The Renter must return the vehicle, together with all tyres, tools, documents, accessories and equipment, to our Hong Kong shop at the agreed date and time.

6.2 Early returns must be processed during the company's business hours.

6.3 Changes to the pickup / return time require at least 2 hours' notice to the company and are subject to staff availability.

6.5 A full tank of fuel is supplied and the vehicle must be returned with a full tank. Returning without a full tank incurs a flat penalty of HK$500 regardless of the shortfall.

6.6 If the booked vehicle is unexpectedly unavailable, the company reserves the right to substitute a similar vehicle; the same model is not guaranteed.

7.1 The company is not liable to the Renter for any indirect, incidental, special or consequential loss (including loss of profit, revenue or goodwill).

7.2 The Renter releases the company from any liability for loss of or damage to personal property left in the vehicle.

8.1 Rental vehicles provided by the company have no mileage limit.

9.1 Vehicle model and colour cannot be guaranteed and are subject to availability. The company reserves the right to decline any booking.

9.2 Severe weather: when an Amber or Red Rainstorm Warning or Typhoon Signal No. 1 or No. 3 is in force, rentals are handled case by case. When a Black Rainstorm Warning or Typhoon Signal No. 8 or above is hoisted or expected to be hoisted, the shop suspends operations and pickup / return arrangements are postponed. Government weather advice prevails.

10.1 This agreement constitutes the entire agreement between the company and the Renter and supersedes all prior understandings and agreements.

10.2 The company reserves the right to amend these terms and conditions from time to time without notice, and retains the right of interpretation of these terms.

10.3 This agreement is governed by the laws of Hong Kong and is subject to the exclusive jurisdiction of Hong Kong.

10.4 The Renter understands these terms and is bound by them at the time of booking.

11.1 On return, the company's inspector assesses damage according to the standards below, using the inspection record and photos taken at pickup (OUT) as the baseline for comparison.

11.2 Assessment categories and criteria:

• Scratch: surface paint scratched without breaking through to the metal. Length ≤ 3cm is Light; 3–10cm is Medium; > 10cm or multiple scratches in the same area is Heavy.
• Dent: area ≤ 1cm² is Light; 1–10cm² is Medium; > 10cm² or accompanied by broken paint is Heavy.
• Crack: any crack, breakage or missing part is Heavy and requires part replacement.
• Rust: only rust newly formed during the rental period is counted; light surface rust is not counted.

"Cosmetic parts" (e.g. fairings, fuel tank, crash bars, side covers, exhaust guard, footrest guards): affect the vehicle's appearance but not its operation; the Light / Medium / Heavy standards above apply.

"Mechanical parts" (e.g. front forks, suspension, exhaust, chain, brake discs / calipers, handlebars, rear rack): any visible damage is treated as Medium or above and requires professional assessment.

11.2.1 Light damage: quoted on the spot and deducted from the Damage & Misc Deposit. The amount actually charged is shown on the Return Settlement.

11.2.2 Medium damage: photographed and recorded on the spot; the company provides a formal quotation within 5 working days. An estimated amount may be withheld from the Damage & Misc Deposit in the meantime.

11.2.3 Heavy damage or part replacement: the vehicle must be sent to the OEM or an authorised workshop for assessment, with a quotation period of 5–7 working days. Loss-of-business compensation (see Clause 12) is calculated in addition.

11.2.4 The company reserves the right to choose OEM or equivalent aftermarket parts. The Renter must not arrange repairs without the company's prior written consent.

11.2.5 If the Renter disputes the damage assessment, a review may be requested within 7 working days; after that the assessment is deemed accepted.

12.1 If the vehicle requires workshop repair due to damage for which the Renter is responsible, and the company is unable to rent it out during that period, the Renter shall compensate the loss of business as follows:

12.1.1 Medium damage: estimated repair 1–3 days, calculated at 50% of the public daily rental rate for that model.

12.1.2 Heavy damage or part replacement: estimated repair 3–10 days, calculated at 70% of the public daily rental rate for that model; periods beyond 10 days are capped at 10 days.

12.1.3 Where imported parts or an OEM service centre are required: calculated separately, capped at 30 days.

12.2 The loss-of-business compensation is recorded on the Return Settlement and deducted from the Damage & Misc Deposit; the Renter must top up any shortfall in the deposit.

12.3 If the incident qualifies for an insurance claim, the compensation is handled entirely according to the insurance excess and the terms of the insurance policy.