The questions we hear most often before and after a rental, grouped by eligibility, prices, booking, pickup and incidents. Reach out anytime if you need more help.
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Yes. Under Section 37 of the Road Traffic (Driving Licences) Regulations (Cap. 374B), visitors to Hong Kong (i.e., anyone arriving in Hong Kong but not residing here for more than 12 months — such as tourists) may drive using a valid driving licence issued outside Hong Kong or an International Driving Permit. See the visitor guide for the documents required by origin.
Hong Kong Residents Must hold a Hong Kong ID card and a motorcycle driving licence for 5 years or more, and be at least 30 years old. Mainland China Travellers • Must hold a valid Exit-Entry Permit for Travelling to and from Hong Kong and Macau with a tourist endorsement, and present the entry label • Must hold a Chinese motorcycle driving licence (Class D or E) for 5 years or more • Must be at least 30 years old and provide proof of current address Overseas Visitors • Must hold a valid passport, entry label and overseas motorcycle driving licence for 5 years or more • At pickup, bring a motorcycle driving licence issued by your home country. The licence must clearly show the date your motorcycle driving entitlement was first issued • If the licence is not in English, an International Driving Permit (IDP) is required • Must provide proof of current address • Minimum age: 30
No. Every bike in our fleet, including the Vespa GTS 300 and Yamaha XMAX 300 scooters, requires a motorcycle driving licence held for 5 years or more, and riders must be 30 or older. A car-only licence is not accepted.
Visitors from Taiwan must hold a Taiwan motorcycle licence for 5 years or more together with an International Driving Permit (IDP), and be aged 30 or over. Please also bring your passport, entry label and proof of current address at pickup. See the visitor guide.
Please bring: • Your booking confirmation email • An identity document (Hong Kong ID card / passport / Exit-Entry Permit) • Your motorcycle driving licence (with an International Driving Permit if the licence is not in English) • Overseas visitors must bring a motorcycle driving licence issued by their home country, clearly showing the date their motorcycle driving entitlement was first issued • Your entry label and proof of current address (visitors) • A credit card for the deposit pre-authorization
Daily rental starts from HK$490 on day one and from HK$340 per day from day two. Day-one price by model: Vespa GTS 300 Super Sport / Yamaha XMAX 300 HK$490; Kawasaki Ninja 500 HK$690; Suzuki GSX-8S / Honda Hawk 11 HK$790. Prices include unlimited mileage within Hong Kong. Premium Go Protection, which includes third-party insurance, is required on every rental at HK$150 for the first day, then HK$75 per additional day. 14-day and monthly rates are also available — see the rate card.
Day one including the required Premium Go Protection (HK$150) costs: Vespa GTS 300 Super Sport / Yamaha XMAX 300 HK$640; Kawasaki Ninja 500 HK$840; Suzuki GSX-8S / Honda Hawk 11 HK$940. Half-day (6 hours) total: Vespa GTS 300 Super Sport / Yamaha XMAX 300 HK$440; Kawasaki Ninja 500 / Suzuki GSX-8S / Honda Hawk 11 HK$560. A refundable HK$5,000 deposit is also held on your credit card at pickup (not a charge); riding gear can be added. See the rate card.
For a first ride in Hong Kong, or mostly city and south-Island riding, choose an automatic scooter: the Vespa GTS 300 or Yamaha XMAX 300. Riders comfortable with a manual gearbox who want mountain roads such as Route Twisk or Fei Ngo Shan Road can take the lighter Kawasaki Ninja 500; experienced riders can choose the Suzuki GSX-8S or Honda Hawk 11. See the fleet for specs and prices.
Yes. The minimum rental is 6 hours (half-day rate). For same-day return, the return time must be at least 6 hours after pickup, and both must fall within the 11:30–18:30 pickup/return window. The half-day rate starts from HK$290 (Vespa GTS 300 Super Sport / Yamaha XMAX 300); each bike's 6-hour price is shown on its page and on the rate card.
You prepay the full rental amount online by credit card via Stripe at the time of booking (this includes the base rental, any selected add-ons and Premium Go Protection, which is required on every rental). The security deposit (a flat HK$5,000 for every bike) is held at pickup via credit-card Pre-Authorization (no actual charge); the hold is released automatically within 30 working days after the bike is safely returned. If the credit-card pre-authorization hold for the Damage & Misc Deposit cannot be completed, the renter must pay the deposit by actual payment instead, and an additional handling fee of HK$250 applies.
The rental is prepaid online by credit card via Stripe; the security deposit is held as a credit-card pre-authorization at pickup (credit card only). If a pre-authorization is not possible, the deposit is paid by actual payment plus a HK$250 handling fee.
The security deposit is a flat HK$5,000 for every bike and serves as a financial guarantee for the items below. It is held at pickup via credit-card Pre-Authorization and released automatically within 30 working days after return if no charges are incurred: • Vehicle damage repair costs (e.g. accidents, drops, scratches — capped at the HK$15,000 vehicle damage excess per incident; anything above that is borne by Premium Go Protection) • Tolls, tunnel fees and parking fees incurred during the rental • Traffic violation tickets and related administrative fines (e.g. speeding, illegal parking) • Penalty for returning without a full tank (HK$500) • Late-return penalty (HK$200 per hour) • Other charges arising from the renter’s liability during the rental If the credit-card pre-authorization hold cannot be completed, the renter must pay the deposit by actual payment instead, and an additional handling fee of HK$250 applies.
Yes. Premium Go Protection is included in every rental and covers third-party insurance: HK$100,000,000 for third-party bodily injury and HK$500,000 for third-party property damage per accident, with an excess of HK$30,000 per accident. For damage to the rental bike itself, the most you pay for vehicle repair costs is the HK$15,000 vehicle damage excess per incident; anything above that is borne by Premium Go Protection. See Insurance & Coverage.
Premium Go Protection is our own vehicle-damage protection plan and is required on every rental. It costs HK$150 for the first day, then HK$75 per additional day, and covers: • Vehicle damage excess of HK$15,000: the most you pay for vehicle repair costs per incident; anything above that is borne by Premium Go Protection • Third-party insurance: HK$100,000,000 for bodily injury and HK$500,000 for property damage per accident (excess HK$30,000 per accident) • Theft or total loss: your liability is capped at the vehicle’s market value • One free booking change or cancellation Loss-of-use compensation is not covered and is charged separately. See Insurance & Coverage.
Every rental includes: • Premium Go Protection (required on every rental; HK$150 for the first day, then HK$75 per additional day): third-party insurance, vehicle repair costs capped at the HK$15,000 vehicle damage excess per incident, and one free booking change or cancellation • Pre-rental safety check and 24/7 emergency roadside support • Unlimited mileage within Hong Kong • Equipment: dash camera, steering lock and phone mount • Full tank of fuel at handover
Hong Kong law requires both rider and pillion to wear a fastened helmet. We rent full-face and open-face helmets at HK$50 for the first day, then HK$30 per additional day; gloves, rain gear and disc locks are available at the same price. Please reserve before your rental. Gear prices are on the rate card.
Online bookings can be made up to the day before pickup; for same-day rental please WhatsApp +852 5961 4354.
Every booking includes Premium Go Protection, which gives you one free change or cancellation: a booking that has not been changed can be cancelled up to the day before pickup for a full refund, including the Premium Go fee. If you cancel after using your free change, or on the pickup day, these fees apply (calculated on the total rental amount): • 6 or more days before pickup: 20% of the total rental • 2–5 days before pickup: 30% • Less than 2 days before pickup (including the pickup day) or no-show: 50% The shop reserves the final decision on any rental and may decline at its discretion. Please plan your dates, time, bike model and location in advance. Full wording in the rental terms.
Yes. Your confirmation email contains a "Modify Booking" button for self-service changes to your rental dates or bike: • 6+ days before pickup: free self-service change of dates / bike • 2–5 days before pickup: self-service changes still available, but any later cancellation fee is floored at the tier applicable at the time of modification (modifying never lowers the cancellation fee) • Less than 2 days before pickup: no self-service changes — submit a modification request for our approval, or contact us on WhatsApp +852 5961 4354 Up to 2 self-service modifications per booking, and the new pickup date must be within 90 days. If the new rental total is higher, the difference is payable immediately; if lower, the difference is refunded to your original card (5–10 working days) after a fee per the cancellation policy percentage. Premium Go Protection includes one free change or cancellation: on your first change, a lower difference is refunded in full, but if you cancel after changing, the cancellation policy applies. See the rental terms.
The shop opens daily 11:00–19:00; pickup and return take place between 11:30 and 18:30. Online bookings must be placed at least one day before pickup; for same-day rental please WhatsApp +852 5961 4354.
Yes. A pillion passenger is allowed; both rider and passenger must wear a fastened helmet. Only the named renter may ride the bike.
All rental vehicles may only be ridden on legal public roads.
No. Under Clause 1.1 of the rental terms, rental vehicles may only be used on public roads within Hong Kong and may not leave Hong Kong (including Mainland China and Macau).
All vehicles run on standard (regular) petrol. Full details are covered during the handover briefing for each bike.
No. All rentals enjoy unlimited mileage within Hong Kong.
Yes. Before every rental, all RentalBike.HK motorcycles are maintained and thoroughly inspected by our technicians — including tyre pressure, oil level, brakes and lighting — so you can ride with confidence.
Bikes may be fitted with GPS or telematics systems for monitoring purposes. Renters should inform all drivers and passengers of this monitoring and its implications.
Yes. If the bike has a factory-equipped GPS mount, you may use it directly. Please check the specific model configuration with our team before booking.
Yes. You can add the following riding gear when you book online, or at pickup: full-face helmet, open-face helmet, riding gloves, rain gear and disc lock, at HK$50 per item for the first day, then HK$30 per additional day.
Yes. We offer short-term storage for luggage and personal belongings while you ride.
Yes — subject to daily staffing availability. An additional fixed service fee applies. Please contact our team before booking for details.
We are not responsible for loss or damage to personal items left on the bike. Any unclaimed property will be disposed of by the shop after 30 days.
Renters must comply with Hong Kong law, including: • Parking the bike safely • Using only manufacturer-specified fuel • Not exceeding the load limit The vehicle must not be used for transport, towing, sub-rental or any other illegal purpose.
Yes — we provide 24/7 roadside assistance within Hong Kong. Incident hotlines • Motorcycle recovery (after-hours towing): +852 6228 4614 Emergency support • Police / ambulance: 999
Under a Black rainstorm warning or Typhoon Signal No. 8 or above (in force or expected), the shop suspends operations and pickup / return is rescheduled. Under Amber / Red rainstorm warnings or Typhoon Signal No. 1 / 3, rentals are handled case by case in line with government advice. For weather-related delays, your booking value is carried over to the next rental (not refunded) with no time limit.
Stop in a safe location and call for assistance: • Emergency support (police / ambulance): 999 • Motorcycle recovery (after-hours towing): +852 6228 4614 • Customer hotline (business hours): +852 5961 4354 If a collision or third party is involved, secure the scene, take photos and notify our shop immediately. Do not admit liability or settle privately.
If the actual repair cost is lower than the deposit (HK$5,000), we charge only the actual amount to reduce your burden. If the repair cost exceeds the deposit, the renter pays the difference. However, every rental includes Premium Go Protection, so the renter’s share of vehicle repair costs is capped at the HK$15,000 vehicle damage excess per incident; anything above that is borne by Premium Go Protection. Loss-of-use compensation is not covered and is charged separately. See Insurance & Coverage.
