Here are the questions we hear most often before and after rental. Reach out anytime if you need more help.
Yes. Under Section 37 of the Road Traffic (Driving Licences) Regulations (Cap. 374B), visitors to Hong Kong (i.e., anyone arriving in Hong Kong but not residing here for more than 12 months — such as tourists) may drive using a valid driving licence issued outside Hong Kong or an International Driving Permit.
No.
All rental vehicles may only be ridden on legal public roads. Restricted zones excluded.
All vehicles run on standard (regular) petrol. Full details are covered during the handover briefing for each bike.
Once a booking is confirmed, cancellation fees apply as below (calculated on the total rental amount): • 6+ days before pickup: 20% of total rental • 2 days before pickup: 30% of total rental • Same-day cancellation: 50% of total rental If you fail to arrive on time at the shop, you may forfeit your booking and refund eligibility. The shop reserves the final decision on any rental and may decline at its discretion. Please plan your dates, time, bike model and location in advance. Thank you for your understanding.
Yes. Your confirmation email contains a "Modify Booking" button for self-service changes to your rental dates or bike: • 6+ days before pickup: free self-service change of dates / bike • 2–5 days before pickup: self-service changes still available, but any later cancellation fee is floored at the tier applicable at the time of modification (modifying never lowers the cancellation fee) • Less than 2 days before pickup: no self-service changes — submit a modification request for our approval, or contact us on WhatsApp +852 5961 4354 Up to 2 self-service modifications per booking, and the new pickup date must be within 90 days. If the new rental total is higher, the difference is payable immediately; if lower, the difference is refunded to your original card (5–10 working days) after a fee per the cancellation policy percentage.
You prepay the full rental amount online by credit card via Stripe at the time of booking (this includes the base rental, all selected add-ons and Premium Go CDW if added). The security deposit is held at pickup via credit-card Pre-Authorization (no actual charge); the hold is released automatically once the bike is safely returned.
The security deposit serves as a financial guarantee for the items below. It is held at pickup via credit-card Pre-Authorization and released automatically after return if no charges are incurred: • Vehicle damage repair costs (e.g. accidents, drops, scratches — with Premium Go CDW added, only the deductible applies) • Tolls, tunnel fees and parking fees incurred during the rental • Traffic violation tickets and related administrative fines (e.g. speeding, illegal parking) • Penalty for returning without a full tank (HK$500) • Late-return penalty (HK$200) • Other charges arising from the renter’s liability during the rental
Hong Kong Residents Must hold a Hong Kong ID card and a motorcycle driving licence for 5 years or more, and be at least 30 years old. Mainland China Travellers • Must hold a valid Exit-Entry Permit for Travelling to and from Hong Kong and Macau with a tourist endorsement, and present the entry label • Must hold a Chinese motorcycle driving licence (Class D or E) for 5 years or more • Must be at least 30 years old and provide proof of current address Overseas Visitors • Must hold a valid passport, entry label and overseas motorcycle driving licence for 5 years or more • If the licence is not in English, an International Driving Permit (IDP) is required • Minimum age: 30
All rentals include third-party passenger insurance and third-party property damage insurance, with coverage based on the amount specified in your rental agreement. For broader protection you may add Premium Go CDW to reduce the deductible.
Every rental includes: • Third-party accident and property damage insurance • Pre-rental safety check and 24/7 emergency roadside support • Unlimited mileage within Hong Kong • Equipment: dash camera, steering lock and phone mount • Full tank of fuel at handover
Yes — we provide 24/7 roadside assistance within Hong Kong. Incident hotlines • Motorcycle recovery (after-hours towing): +852 6228 4614 Emergency support • Police / ambulance: 999
Yes. Before every rental, all RentalBike.HK motorcycles are maintained and thoroughly inspected by our technicians — including tyre pressure, oil level, brakes and lighting — so you can ride with confidence.
No. All rentals enjoy unlimited mileage within Hong Kong.
Bikes may be fitted with GPS or telematics systems for monitoring purposes. Renters should inform all drivers and passengers of this monitoring and its implications.
Yes. If the bike has a factory-equipped GPS mount, you may use it directly. Please check the specific model configuration with our team before booking.
Yes. We rent helmets and riding jackets. Please contact us in advance to reserve.
Yes. We offer short-term storage for luggage and personal belongings while you ride.
Yes — subject to daily staffing availability. An additional fixed service fee applies. Please contact our team before booking for details.
We are not responsible for loss or damage to personal items left on the bike. Any unclaimed property will be disposed of by the shop after 30 days.
Renters must comply with Hong Kong law, including: • Parking the bike safely • Using only manufacturer-specified fuel • Not exceeding the load limit The vehicle must not be used for transport, towing, sub-rental or any other illegal purpose.
In severe weather conditions (e.g. Amber / Red / Black rainstorm warnings, or Typhoon Signal No. 1 / 3 / 8 or above), rentals will be postponed or cancelled in line with government advice. For weather-related delays, your booking deposit will be carried over to the next rental (not refunded) with no time limit.
Stop in a safe location and call for assistance: • Emergency support (police / ambulance): 999 • Motorcycle recovery (after-hours towing): +852 6228 4614 • Customer hotline (business hours): +852 5961 4354 If a collision or third party is involved, secure the scene, take photos and notify our shop immediately. Do not admit liability or settle privately.
If the actual repair cost is lower than the deposit, we charge only the actual amount to reduce your burden. If the repair cost exceeds the deposit, the renter is liable for the additional cost (including parts, labour and loss of business). If Premium Go CDW has been added, only the deductible applies; the remainder is covered by the protection plan.
