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ZH-HK 
Customer Help
Our service team is always here to assist.
Common purchase queries answered
HIRE AND EQUIPMENT
Yes, all rentals include third-party riders’ insurance and third-party property damage insurance. The policy insurance coverage is based on the security deposit amount as nominated in your rental agreement.
Your motorcycle rental includes:
- Rider 3rd Party Accident Insurance
- 3rd Party Property Damage Insurance
- Motorcycle Safety Pre-ride Inspection
- 24/7 Emergency Road-side Assistance
- Unlimited mileage
- Dashcam
- Steering Lock
- Mobile Phone Bracket
- Full Tank of Fuel
Yes, if the motorcycle is factory-equipped with the GPS mount. Please check availability upon request.
No, it is not possible to store your luggage or any personal belongings at our office.
Yes, we have rental gear available for rent, such as helmets & jackets but it is subject to availability. If you require rental gears, please contact us prior to the rental period.
Yes, but this service is subject to the availability of the Rentalbike.hk operations team and there will be a set fee for this drop-off service.
No, your motorcycle rental allows for unlimited mileage within Hong Kong.
For Hong Kong Residents:
- Hold a Hong Kong identity card.
- Have held a Hong Kong Motorcycle Driving Licence for over 5-years.
- Driver’s minimum age: 30-years of age.
For Customers from Overseas:
- Hold a valid passport.
- The driver’s passport must show the immigration date to Hong Kong and the visitor landing slip from the Hong Kong immigration department.
- Hold an Overseas Motorcycle Driving Licence for over 5-years (or attach a valid International Driving Licence if the Overseas Driving Licence is not in English).
- Provide documentation as proof of address.
- Driver’s minimum age criteria: 30-years of age.
Click the link to view our full booking conditions.
You can collect & drop-off the rental motorcycle within Rentalbike.hk office hours.
Monday > Friday: 11:00am – 7:00pm
Saturday > Sunday: 11:00am – 6:00pm
Exact rental time collection and drop-off times will be outlined as part of your rental agreement.
For change of time for pick up or return after reservation, Renter must contact Company at least 2-hours in advance during office hours.
Rentalbike.hk team will be on-hand to assist you, should you have any problems or issues with your rental.
You can find all the bike & motorcycle gear rental pricing information on our rental rates page.
Click the link below to view the rental rates. https://rentalbike.hk/zh-hk/motorcycle-gear-rental-rates/
Please click the link below to know more about riding on Hong Kong’s roads, including traffic rules & road regulations.
DETAILED INFORMATION ABOUT
BIKES AND CONDITIONS
Yes, all Rentalbike.hk bikes are well maintained and thoroughly inspected prior to every ride by one of our qualified technicians, ensuring you have peace of mind while riding.
Click the link to view our booking conditions can be found on our Booking Terms & Condition Page, including driving license requirements, identification, rider & property 3rd party insurance inclusions & insurance deductible amounts, deposit payments, reservation confirmation, roadside assistance, security deposit amounts, final payment information, extensions, amendments, cancellations, no-shows, and optional special damage coverage.
If delays occur in the rental period due to adverse and unsafe riding weather conditions in Hong Kong, your rental reservation deposit will be carried over to the next rental reservation. There are no refunds.
There is no time limit on future use of your rental deposit.
Every motorcyle rental will have a stipulated security deposit amount and insurance deductible amount held against either the renter’s credit card or held as cash payment upon the collection of the rental motorcycle.
Security deposit and insurance deductible amounts will be specified and payable at time of motorcycle collection, processed in-person at Rentalbike.hk office.
Security deposit refunds will be processed 30-days following rental period conclusion. Subject to any outstanding amounts due from rental period : toll fees, fines, infringements and vehicle damages.
*Credit Card is required to be in name of the Renter